State Farm® Insurance Agent Katie Chase

"I’ve had the pleasure of working with Crystal, and she’s one of those rare people whose warmth comes through in every conversation. No matter how basic my understanding of insurance might be, she welcomes every question with genuine enthusiasm. She always takes the time to explain things clearly and makes the experience feel more like talking with a close friend than just an agent. I truly appreciate her kindness, patience, and positive energy it makes all the difference!"

"I had the chance to speak with Katie about life insurance, and I’m so glad I did. She clearly explained the different State Farm policies and helped me find a plan that worked with my budget and personal needs. As a freelance artist, I’ve always found insurance a bit overwhelming, but Katie broke everything down in a way that made sense. She listened with attentive patience and thanks to her, I feel confident knowing my family’s financial future is protected. She truly gave meaning to the word “insurance” not just a policy, but real peace of mind."

"Hi! I don't usually write reviews, but felt the need to praise Dominique for her outstanding service. Dominique was professional, patient, friendly, knowledgeable and overly helpful last week. It is rare these days to find this kind of service and Dominique went above and beyond. Thank you Dominique! Keep up the good work!!"

"5 Stars"

"Sylvia, Katie’s assistant, has been tremendously efficient and helpful with every question and need! Her patience, thoughtfulness and kindness brought ease to my day! Thank you, Sylvia!"

"I have been with State Farm for just over 30 yrs. and want to thank Katie for her promptness in adjusting my payment due date!"

"I had the pleasure of working with Sylvia at Katie Chase Insurance and Financial Services, Inc., located in Novato, Ca. She was impressive She was impressive. Sylvia handled everything quickly and confidently with just a casual, enjoyable manner. I’d be pleased to work with Sylvia again."

"I had the pleasure of speaking with Crystal Redding, an outstanding insurance agent who truly cares about her clients. She took the time to explain every detail of my car, life, and rental insurance with patience and clarity. Even when I asked the same question twice, she remained positive and eager to help. Though our conversation was over the phone, I could sense her enthusiasm and passion for her job. Her dedication to ensuring clients understand their coverage is remarkable. Hiring her was one of the best decisions her agency made. I highly recommend Crystal to anyone looking for a knowledgeable and caring insurance professional! For more people like her in customer-facing roles—dedicated, passionate, and always ready to help with a smile."

"I came to State Farm looking for better rates for two cars that I have, I have full coverage on both and I was paying an absolutely astronomical amount for both cars on my policy. I connected with Esther from State Farm and she quoted me an outstanding quote for both cars fully covered. She was honest trustworthy and it was an overall great experience. I am very pleased with my current coverage that I have through State Farm if you’re looking for Car Insurance, I would recommend reaching out to Esther at State Farm."

"This company and its employees are a breath of fresh air. Crystal, I cannot thank you enough for your knowledge, genuine concern, your pleasant spirit and even your sense of humour. You made a huge problem for me evaporate in minutes. I met with all the other top insurance companies in town with negative results. Farmers was the worst as their answer was “ sorry, not worth our time” others said they were not able to help. My sister called her agent with no luck as well so expect a call soon. Once again, Thank you from the bottom of my heart for resolving this major problem that I was facing. Michael Schmid. Like a good neighbour- not like the others"

"Excellent"

"Destiny was extremely helpful and kind to get all my insurance policy needs. Everyone should join Statefarm they will glady help with all concerns! Call Statefarm today to get qouted!!"

"The service was super great with Corey thank you high five"

"All the staff are very helpful and very friendly, especially Destiny and Crystal. I love working with this offier."

"Katie's office and her staff provide excellent customer service. They make their customers feel special and well taken care of. They always respond quickly and are very helpful."

"i have been insured by Katie Chase State Farm in Novato for long time, I have been very happy with their service and professionalism, I recommend them highly, specially Destiny with her 100% service and great attitude..."

"All I gotta say I’ve been with State Farm insurance for a year they have been so good to me. I had to leave for a reason but it’s OK. I’ll be back if you guys ever try to get State Farm. I recommend it a lot specially ask for Crystal she’s been a great help to me in behalf and she will for u if guys go with State Farm Insurances"

"Katie Chase Insurance has been my broker for many years. She and her staff have handled my insurance needs accurately and professionally. I highly recommend Katie Chase Insurance for your homeowner's insurance needs."

"A wonderful State Farm agency. You cannot go wrong with choosing Katie’s office. The whole team is fantastic!"

"Everyone was so helpful and friendly. Katie is so great and kind. I would definitely suggest Katie to anyone looking for insurance in the area."

"We really appreciate the time Destiny at Katie Chase's office took with us to explore all possible options in review of our insurance policy needs that were in our best interests. I never felt rushed and she made sure to cover all the bases! And she was very pleasant and polite throughout our appointment. I cannot recommend this office more. We have always had exceptional experiences here and the service has always been prompt, professional and yet still very friendly!"

"This branch is great! Amazing customer service, super attentive."

"I want to take a minute to tell you how great this office is. Sandra is efficient, knowledgeable and a pleasure to work with."

"State Farm has been there for us for damage from heavy snowfall and a house fire. Katie and staff are always quick to respond to our needs. I wouldn’t consider any other agency."

"Cindy and Destiny have been consistently knowledgeable, responsive, helpful and communicative. I have been with State Farm for over 20 years with little change to my insurance needs. Yet when I moved to OR in late 2022 and bought my first home in summer of 2023, they helped make the transition seamless. Thank you!! I met with Katie today to review my policies. She is a wealth of information and made confusing insurance terms easy to understand. Pleasant, helpful and I am confident in her ability to provide me with exactly what I need. Thank you!!!"