Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Leticia Preciado

Leticia Preciado

November 9, 2024

5  out of  5
rating by Leticia Preciado
"Excellent"
We responded:
"Thank you, Leticia! Your review means a lot to us. "
Profile photo of Candice Briare

Candice Briare

September 20, 2024

5  out of  5
rating by Candice Briare
"Destiny was extremely helpful and kind to get all my insurance policy needs. Everyone should join Statefarm they will glady help with all concerns! Call Statefarm today to get qouted!!"
We responded:
"Thank you for taking the time to share your positive experience with Destiny and our State Farm team. We are thrilled to hear that Destiny provided you with exceptional assistance and was both helpful and kind in addressing your insurance policy needs."
Profile photo of Rose Mossi

Rose Mossi

August 23, 2024

5  out of  5
rating by Rose Mossi
"The service was super great with Corey thank you high five"
We responded:
"Hi Rose. We're thrilled to hear that you had a great experience with Corey. High five indeed! We appreciate your kind words and we'll be sure to pass along your appreciation to Corey. "
Profile photo of Scott Lueders

Scott Lueders

July 18, 2024

5  out of  5
rating by Scott Lueders
"All the staff are very helpful and very friendly, especially Destiny and Crystal. I love working with this offier."
We responded:
"Thank you, Scott! We are so lucky to have Crystal and Destiny on the team. We appreciate your business. "
Profile photo of Crystal Kanieski

Crystal Kanieski

July 17, 2024

5  out of  5
rating by Crystal Kanieski
"Katie's office and her staff provide excellent customer service. They make their customers feel special and well taken care of. They always respond quickly and are very helpful."
We responded:
"Hi Crystal. We appreciate this review so much. Making customers feel special is important to us. Everyone we work with has their own set of circumstances and we want every customer to feel their unique needs are met. "
Profile photo of Ibrahim Hamami

Ibrahim Hamami

July 17, 2024

5  out of  5
rating by Ibrahim Hamami
"i have been insured by Katie Chase State Farm in Novato for long time, I have been very happy with their service and professionalism, I recommend them highly, specially Destiny with her 100% service and great attitude..."
We responded:
"Thank you! We really appreciate your review. It is an honor to work with you."
Profile photo of Eric Albor

Eric Albor

July 15, 2024

5  out of  5
rating by Eric Albor
"All I gotta say I’ve been with State Farm insurance for a year they have been so good to me. I had to leave for a reason but it’s OK. I’ll be back if you guys ever try to get State Farm. I recommend it a lot specially ask for Crystal she’s been a great help to me in behalf and she will for u if guys go with State Farm Insurances"
We responded:
"Eric, it has been an honor to work with you. We really appreciate your kind words. We can't wait until you get back."
Profile photo of Fred Robanser

Fred Robanser

July 9, 2024

5  out of  5
rating by Fred Robanser
"Katie Chase Insurance has been my broker for many years. She and her staff have handled my insurance needs accurately and professionally. I highly recommend Katie Chase Insurance for your homeowner's insurance needs."
We responded:
"Thank you so much for taking the time to share your positive experience. We are delighted to hear that you have been satisfied with our services for many years. Your loyalty means a lot to us, and we appreciate your trust in our agency for your homeowner's insurance needs. "
Profile photo of Dustin Bell

Dustin Bell

July 2, 2024

5  out of  5
rating by Dustin Bell
"A wonderful State Farm agency. You cannot go wrong with choosing Katie’s office. The whole team is fantastic!"
We responded:
"Thank you, Dustin! We are so glad to hear you've enjoyed working with our team. "
Profile photo of Kirsten Eveland

Kirsten Eveland

July 2, 2024

5  out of  5
rating by Kirsten Eveland
"Everyone was so helpful and friendly. Katie is so great and kind. I would definitely suggest Katie to anyone looking for insurance in the area."
We responded:
"Kirsten, thank you for your kind words. We have really enjoyed helping with your insurance needs. You are such a pleasure to work with! "
Profile photo of Robert Richards

Robert Richards

June 28, 2024

5  out of  5
rating by Robert Richards
"We really appreciate the time Destiny at Katie Chase's office took with us to explore all possible options in review of our insurance policy needs that were in our best interests. I never felt rushed and she made sure to cover all the bases! And she was very pleasant and polite throughout our appointment. I cannot recommend this office more. We have always had exceptional experiences here and the service has always been prompt, professional and yet still very friendly!"
We responded:
"We really appreciate your review, Robert. Kudos to you for setting aside time to review your coverage. It is so important to review things and make sure coverage us up-to-date. We appreciate your business. "
Profile photo of Aaron Dinga

Aaron Dinga

May 15, 2024

5  out of  5
rating by Aaron Dinga
"This branch is great! Amazing customer service, super attentive."
We responded:
"Thank you, Aaron. We really appreciate your review!"
Profile photo of L M

L M

May 3, 2024

5  out of  5
rating by L M
"I want to take a minute to tell you how great this office is. Sandra is efficient, knowledgeable and a pleasure to work with."
We responded:
"Thank you for your review! We agree, Sandra is awesome. 😀"
Profile photo of Marilyn Wise

Marilyn Wise

April 13, 2024

5  out of  5
rating by Marilyn Wise
"State Farm has been there for us for damage from heavy snowfall and a house fire. Katie and staff are always quick to respond to our needs. I wouldn’t consider any other agency."
We responded:
"Hello Marilyn! Thank you for your review. I am so glad you felt supported when the unexpected happened. Something we talk about a lot as a team is how we can make the process of putting things back together as smooth as possible. "
Profile photo of C B

C B

April 11, 2024

5  out of  5
rating by C B
"Cindy and Destiny have been consistently knowledgeable, responsive, helpful and communicative. I have been with State Farm for over 20 years with little change to my insurance needs. Yet when I moved to OR in late 2022 and bought my first home in summer of 2023, they helped make the transition seamless. Thank you!! I met with Katie today to review my policies. She is a wealth of information and made confusing insurance terms easy to understand. Pleasant, helpful and I am confident in her ability to provide me with exactly what I need. Thank you!!!"
We responded:
"Thank you so much, C. I feel like we should be giving you 5 stars for being such a pleasure to work with! I am so glad that our licensing allows us to continue to serve you in Oregon. "
Profile photo of Ashkhen Hovsepian

Ashkhen Hovsepian

February 21, 2024

5  out of  5
rating by Ashkhen Hovsepian
"Corey is responsive, supportive, very friendly and competent. A pleasure doing business with her."
We responded:
"Thank you for your positive feedback on Corey's services! She is an incredible asset to our team. If there's anything else we can assist you with, please don't hesitate to let us know."
Profile photo of Omar Emmanuel Serafin

Omar Emmanuel Serafin

January 29, 2024

5  out of  5
rating by Omar Emmanuel Serafin
"I wanted to take a second to thank and recognize Crystal for her amazing customer service. She was extremely helpful to me extremely kind. I got off the phone thinking. These are the type of people that need to be in customer service’s. She has easily some of the best customer service I’ve ever had the pleasure of experiencing. Thank you Crystal."
We responded:
"Omar, thank you so much for your review. Crystal truly embodies the commitment to remarkable service our team strives for. Welcome to our State Farm family. We hope to provide many similar experiences in the future. "
Profile photo of Sav Cassidy

Sav Cassidy

January 20, 2024

5  out of  5
rating by Sav Cassidy
"I can not express how much Crystal helped with everything I needed. I had so many questions and she was able to help with every single one, made me super confident in the plans I was getting. Wouldn’t go anywhere else! Thank you Crystal!!!!!"
We responded:
"Sav, thank you for your review! We are thrilled to hear that Crystal was able to assist you with all of your questions and provide you with confidence. We are grateful for your trust in our services and we're glad that you wouldn't go anywhere else. If you have any further questions or need any more assistance in the future, please don't hesitate to reach out."
Profile photo of Debbie Hammer

Debbie Hammer

January 17, 2024

5  out of  5
rating by Debbie Hammer
"Katie’s office is very responsive, thorough and helpful"
We responded:
"Thank you for your review, Debbie. This means so much to our team!"
Profile photo of Balthazar Trumpi

Balthazar Trumpi

January 3, 2024

5  out of  5
rating by Balthazar Trumpi
"I called your office yesterday and found Corey to be extremely helpful and efficient as she elucidated the different car insurance options for me. You are fortunate to have such a great worker on your team."
We responded:
"Balthazar, thank you for taking the time to share your positive experience with Corey. We greatly appreciate your kind words. We will be sure to pass along your compliments to Corey and recognize her for her excellent assistance while explaining auto insurance options. Welcome to our State Farm family. We look forward to serving you in the future. "
Profile photo of Francisco Saenz

Francisco Saenz

September 13, 2023

5  out of  5
rating by Francisco Saenz
"I had the pleasure of working with Katie Chase and Crystal over the phone, and I can't say enough positive things about them! From the first call, their warm and friendly demeanor put me at ease. They truly make you feel like part of their extended family. Their knowledge and expertise in the insurance industry are exceptional. They patiently explained every detail of my policy and made sure I fully understood my coverage options. It's clear they are dedicated professionals who genuinely care about their clients' well-being. What stands out most is Katie and her teams unwavering commitment to looking out for their clients. Katie and her team have always gone above and beyond to ensure I had the right coverage tailored to my needs, even over the phone. It's incredibly reassuring to know that they have your best interests at heart. In summary, Katie Chase and Crystal at State Farm Insurance are not just insurance agents; they are trusted friends who are friendly, knowledgeable, and incredibly helpful. I highly recommend them to anyone in need of insurance services. They make you feel like family, and that's a level of service that's truly priceless especially these days."
We responded:
"Francisco, thank you so much for this review! We are blushing over here. ☺️ As a team we often talk about treating our customers the way want our own family members to be treated. It makes us so happy to hear you feel that intention. Ultimately, it comes down to the fact that insurance is important and very personal. The better we know our customer, the better we can recommend the right policies and coverage options. Plus, no one can ever have too many friends! We are honored to count you among them. "
Profile photo of Mark Milberg

Mark Milberg

September 5, 2023

5  out of  5
rating by Mark Milberg
"Recently had traveled to SoCal and had a rock hit my windshield and needed it replaced. I called Destiny at Katie Chase's office and she was extremely helpful and gave me all the information I needed to find a local windshield repair shop. They were able to fix it the following morning that enabled me to get to where I needed to be on time. Destiny empathized with me in an authentic and caring manner, and I am so appreciative of her and of the great office that Katie runs!"
We responded:
"Thank you for your review, Mark. I am so glad to hear that the repair went smoothly and you made it to your destination. Destiny has such a big heart. The way she cares for our customers is commendable. "
Profile photo of Stephen C.

Stephen C.

August 17, 2023

5  out of  5
rating by Stephen C.
"Katie became my agent when Dennis Hagerty retired. She is attentive and thorough. I recently moved my home and auto policies to State Farm after thirty years with another company. I was lucky enough to have Crystal Redding taking care of the transition. She is knowledgeable and, above all, patient! I was a bit apprehensive to make a change after so many years. I had an insane amount of questions, which Crystal answered with kindness. I am very satisfied with everything from State Farm (agents, pricing, ease of billing, online access, etc.)."
We responded:
"Stephen, thank you for your kind words. We are honored you trusted us with your insurance needs. Carrying on Dennis Hagerty's legacy of caring service to customers is something we take to heart. Crystal is fantastic and I am so happy you had a good experience. We look forward to continuing to serve you."
Profile photo of Karen Wegner

Karen Wegner

August 16, 2023

5  out of  5
rating by Karen Wegner
"I have had my insurance with Katie Chase for five years now and have had exceptional customer service whenever I needed to call the office. I most recently received exemplary customer service from Destiny. We had to talk numerous times over a new policy that I wasn’t quite understanding. She was patient, knowledgeable, and very helpful. I recommend Katie Chase to my friends when they’re looking for insurance as it’s been a really great experience. It is nice to know that my insurance needs are handled so well."
We responded:
"Karen, thank you for review. It means a lot to us that you feel you can get the support you need when you need it. I appreciate that you take care to understand your coverage. We want all our customers to have confidence in their insurance policies and we are happy to take the time needed to explain them. You are so great to work with. Thanks again! "
Profile photo of Parmar Family

Parmar Family

July 24, 2023

5  out of  5
rating by Parmar Family
"Received Great service from this office. Always very helpful and staff responds quickly."
We responded:
"Thank you, Parmar Family! We are honored to work with you."