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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Francisco Saenz

September 13, 2023

5  out of  5 rating by Francisco Saenz
"I had the pleasure of working with Katie Chase and Crystal over the phone, and I can't say enough positive things about them! From the first call, their warm and friendly demeanor put me at ease. They truly make you feel like part of their extended family. Their knowledge and expertise in the insurance industry are exceptional. They patiently explained every detail of my policy and made sure I fully understood my coverage options. It's clear they are dedicated professionals who genuinely care about their clients' well-being. What stands out most is Katie and her teams unwavering commitment to looking out for their clients. Katie and her team have always gone above and beyond to ensure I had the right coverage tailored to my needs, even over the phone. It's incredibly reassuring to know that they have your best interests at heart. In summary, Katie Chase and Crystal at State Farm Insurance are not just insurance agents; they are trusted friends who are friendly, knowledgeable, and incredibly helpful. I highly recommend them to anyone in need of insurance services. They make you feel like family, and that's a level of service that's truly priceless especially these days."
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Mark Milberg

September 5, 2023

5  out of  5 rating by Mark Milberg
"Recently had traveled to SoCal and had a rock hit my windshield and needed it replaced. I called Destiny at Katie Chase's office and she was extremely helpful and gave me all the information I needed to find a local windshield repair shop. They were able to fix it the following morning that enabled me to get to where I needed to be on time. Destiny empathized with me in an authentic and caring manner, and I am so appreciative of her and of the great office that Katie runs!"
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Stephen Christie

August 17, 2023

5  out of  5 rating by Stephen Christie
"Katie became my agent when Dennis Hagerty retired. She is attentive and thorough. I recently moved my home and auto policies to State Farm after thirty years with another company. I was lucky enough to have Crystal Redding taking care of the transition. She is knowledgeable and, above all, patient! I was a bit apprehensive to make a change after so many years. I had an insane amount of questions, which Crystal answered with kindness. I am very satisfied with everything from State Farm (agents, pricing, ease of billing, online access, etc.)."
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Karen Wegner

August 16, 2023

5  out of  5 rating by Karen Wegner
"I have had my insurance with Katie Chase for five years now and have had exceptional customer service whenever I needed to call the office. I most recently received exemplary customer service from Destiny. We had to talk numerous times over a new policy that I wasn’t quite understanding. She was patient, knowledgeable, and very helpful. I recommend Katie Chase to my friends when they’re looking for insurance as it’s been a really great experience. It is nice to know that my insurance needs are handled so well."
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Parmar Family

July 24, 2023

5  out of  5 rating by Parmar Family
"Received Great service from this office. Always very helpful and staff responds quickly."
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Macey Lueken

July 24, 2023

5  out of  5 rating by Macey Lueken
"Long overdue of course. My daughter and I were involved in what could have been a fatal accident and a disaster if it wasn't for the grace of god and the diligent actions of Katie Chase and her team. They helped me to quickly get my car loan paid off through State Farm and made sure I had everything I needed to proceed. Thank you Katie and team for all the hard work. Stay Great!"
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Bonnie Glaser

July 19, 2023

5  out of  5 rating by Bonnie Glaser
"She was very helpful!!"
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Amanda Alfino

July 12, 2023

5  out of  5 rating by Amanda Alfino
"On Friday night, I had the pleasure of meeting the entire Katie Chase Team! They were giving to the community by handing out balloons to kids during the monthly first Friday event. This week I have had the pleasure of working with Crystal for my auto insurance and life insurance policies. Working with her was swift, and enjoyable. She communicated effectively about my policies, and I feel confident about my coverages. Thank you Katie Chase team!"
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Beverly Lay

June 27, 2023

5  out of  5 rating by Beverly Lay
"Katie Chase and employees took excellent care of me at the time of my brother's death. They were caring, considerate and a pleasure to work with."
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George Kalianis

June 23, 2023

5  out of  5 rating by George Kalianis
"Katie Chase, along with her great staff, are very professional, knowledgeable, friendly, informative, and, fabulous to work with. Any questions or insurance needs I have, Katie and her staff have the answers. State Farm should be very happy to have Katie and her super sharp staff representing them."
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Jackson Pollock

April 25, 2023

5  out of  5 rating by Jackson Pollock
"I recently had the pleasure of working with Destiny and Katy at Katy Chase State Farm to review all of my insurance coverage. I wanted to make sure that all of my assets were properly protected, and Destiny spent many hours with me going over every detail. Throughout the process, she was extremely professional, knowledgeable, and always had my best interests as her top priority. Katy was also very gracious and welcoming, making the entire experience even more pleasant. I was thoroughly impressed by the level of customer service I received from State Farm, thanks to Destiny and Katy. This is by far the best experience I've ever had with an insurance company, and I would highly recommend their services to anyone looking for reliable and attentive insurance agents. Well done!"
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Gregg Keller

April 11, 2023

5  out of  5 rating by Gregg Keller
"Crystal has been so helpful every step of the way! Not only is she extremely pleasant to deal with for the onboarding process, but she has continued to be my advocate whenever I need her to. She really makes insurance easy. So glad I switched insurance carriers!"
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Ashley Makinson

March 2, 2023

5  out of  5 rating by Ashley Makinson
"Wow! What an amazing experience! Crystal was beyond helpful and so wonderful to speak with. She spent so much time explaining everything to me making sure I was on board with every step. We are so happy we found this office, I only wish we had found it sooner. I highly recommend!"
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Katie A

February 17, 2023

5  out of  5 rating by Katie A
"Corey Bell was so helpful! She’s great….thank you!"
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Susan Chickosky

February 9, 2023

5  out of  5 rating by Susan Chickosky
"I thoroughly enjoyed speaking with Destiny and Katie from State Farm Insurance. They are both very knowledgeable, friendly, and courteous. Katie is very lucky to have Destiny working for her. They are both very generous with their time and great listeners."
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January 24, 2023

5  out of  5 rating by phlsphr
"DESTINY provided me exceptional service while reviewing my State Farm insurance policies. She was professional, knowledgeable, patient, & extremely helpful with all of my questions. Also want to thank Corey for her follow-up assistance .... Great office to work with...."
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maya Balenz

January 23, 2023

5  out of  5 rating by maya Balenz
"Corey, Katie’s assistant, has been tremendously efficient and helpful with every question and need!"
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Siddhartha Sarkar

January 18, 2023

5  out of  5 rating by Siddhartha Sarkar
"Katie is super helpful. 4 years after moving out of US, I reached out to her to get a driving experience history during the time I was insured with State Farm. She responded within 24 hours and extended her help to provide me the requested letter. She also guided me to get driving history report from CA DMV. She is knowledgeable and always helpful."
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Jason Bedell

December 16, 2022

5  out of  5 rating by Jason Bedell
"Great insurance company good rates and service! The office staff here is great."
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Doug Macdonald

December 15, 2022

5  out of  5 rating by Doug Macdonald
"Crystal from our local State Farm was spot on, and efficiently set us up with new policies and better coverage for a competitive price. Crystal was knowledgeable and professional. I didn’t know buying insurance could be so hassle free and nearly fun. Thanks Crystal and team!"
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Brenda Rodriguez Renteria

December 12, 2022

5  out of  5 rating by Brenda Rodriguez Renteria
"Katie and her team are amazing!"
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Vita Rotchford

December 9, 2022

5  out of  5 rating by Vita Rotchford
"Over 20 years, it’s true, I’ve been a covered/insured/protected customer/client/individual with State Farm/Katie Chase/Novato branch office for over 20 years. That length of time alone should speak volumes to how highly I feel about Katie, Cynthia, and the team, and loyal through and through It’s true, as the saying goes, until something bad happens, goes wrong, an accident occurs (home/auto) you don’t really appreciate, recognize or truly value just how important, vital, imperative and essential having insurance can be, and is to have!! It can and just may be the only positive component to a negative situation, and the peace of mind that it provides you with day in and day out, year after year, even if absolutely nothing happens, is priceless! Most importantly of all, allow them the opportunity to truly advise, guide and recommend what types/ kinds / values/details of insurance coverage you may need, just being insured, without appropriate coverage details, just might not be enough! Trust them to truly look out for you and have your best interest and those of your family at heart, it’s what you pay them for, so pay attention, it could mean a world of difference!! Even though I’m hundreds of miles away from my agent and their office, I’d never use or choose another insurance company to put my affairs and trust into!! It’s that important! They are truly the best, and trust me, I’m certain I’ve tested their patience a time or two, and they still keep me as a client! Give Katie and her team the opportunity to take care of you and your affairs as I have with mine!! Cheers to Katie, Cynthia and the whole team!! You’re the best!!"
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Gary Kendall

December 6, 2022

5  out of  5 rating by Gary Kendall
"I recommend the Katie Chase State Farm Office for all of your insurance needs. My family has been doing business with them for more than 30 years. Corey Bell, in particular, has been very helpful, recently helping me get Homeowners policy for my second home after another company decided not to renew my policy."
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GEORGE Hanfiro

November 10, 2022

5  out of  5 rating by GEORGE Hanfiro
"Very thankful to have a wonderful team behind my life insurance policy. Even though I am young, I have had a lot of experience lately with life insurance. Katie and her team are always on top of whatever puzzles come their way with simple solutions. They are simply outstanding."
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Joe Castellano

October 28, 2022

5  out of  5 rating by Joe Castellano
"Always great customer service!"