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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Designer Days

July 1, 2025

5  out of  5
rating by Designer Days
"I’ve had the pleasure of working with Crystal, and she’s one of those rare people whose warmth comes through in every conversation. No matter how basic my understanding of insurance might be, she welcomes every question with genuine enthusiasm. She always takes the time to explain things clearly and makes the experience feel more like talking with a close friend than just an agent. I truly appreciate her kindness, patience, and positive energy it makes all the difference!"
We responded:
"Thank you for sharing your experience with Crystal! Her warmth, patience, and ability to make insurance feel personal and approachable are exactly what we strive for. We're so grateful to have her on our team—and even more grateful for customers like you who notice and appreciate the difference she makes! -Katie Chase, State Farm Insurance Agent "
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ARTY ONE

July 1, 2025

5  out of  5
rating by ARTY ONE
"I had the chance to speak with Katie about life insurance, and I’m so glad I did. She clearly explained the different State Farm policies and helped me find a plan that worked with my budget and personal needs. As a freelance artist, I’ve always found insurance a bit overwhelming, but Katie broke everything down in a way that made sense. She listened with attentive patience and thanks to her, I feel confident knowing my family’s financial future is protected. She truly gave meaning to the word “insurance” not just a policy, but real peace of mind."
We responded:
"Thank you so much for your thoughtful review! We're thrilled to hear that we were able to make the world of life insurance feel approachable and tailored to your needs. It means everything to know that we helped turn something overwhelming into peace of mind—that’s what having an insurance agent is all about. -Katie Chase, State Farm Insurance Agent "
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Craig Ward

June 29, 2025

5  out of  5
rating by Craig Ward
"Hi! I don't usually write reviews, but felt the need to praise Dominique for her outstanding service. Dominique was professional, patient, friendly, knowledgeable and overly helpful last week. It is rare these days to find this kind of service and Dominique went above and beyond. Thank you Dominique! Keep up the good work!!"
We responded:
"Thank you so much for taking the time to share this! We’re thrilled to hear that Dominique made such a positive impression. Her dedication to providing exceptional service truly shines, and your kind words mean the world to our team. -Katie Chase, State Farm Insurance Agent "
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Kristin R

June 29, 2025

5  out of  5
rating by Kristin R
"5 Stars"
We responded:
"Thanks, Kristin! We appreciate your review. -Katie Chase, State Farm Insurance Agent "
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maya Balenz

June 14, 2025

5  out of  5
rating by maya Balenz
"Sylvia, Katie’s assistant, has been tremendously efficient and helpful with every question and need! Her patience, thoughtfulness and kindness brought ease to my day! Thank you, Sylvia!"
We responded:
" Hello again, Maya! We appreciate the additional review of Sylvia's service. Your feedback means a lot to us. Thank you!!! - Katie Chase, State Farm Insurance Agent Hi Maya. I am so glad to hear you had a good experience. Corey is amazing! We are so lucky she is part of the team."
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Jeffrey Green

June 5, 2025

5  out of  5
rating by Jeffrey Green
"I have been with State Farm for just over 30 yrs. and want to thank Katie for her promptness in adjusting my payment due date!"
We responded:
"Thank you so much for being a valued State Farm customer for over 30 years! We truly appreciate your loyalty and trust. If you ever need anything else, we’re always here to help! -Katie Chase, State Farm Insurance Agent "
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Diane Paletz

May 28, 2025

5  out of  5
rating by Diane Paletz
"I had the pleasure of working with Sylvia at Katie Chase Insurance and Financial Services, Inc., located in Novato, Ca. She was impressive She was impressive. Sylvia handled everything quickly and confidently with just a casual, enjoyable manner. I’d be pleased to work with Sylvia again."
We responded:
"Diane, thank you for your review. Crystal is an absolute gem and we are lucky to have her on our team. The way you described how Crystal helped with your insurance needs brilliantly captures her attentive and positive nature. Thank you again!"
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Simone Santos

March 20, 2025

5  out of  5
rating by Simone Santos
"I had the pleasure of speaking with Crystal Redding, an outstanding insurance agent who truly cares about her clients. She took the time to explain every detail of my car, life, and rental insurance with patience and clarity. Even when I asked the same question twice, she remained positive and eager to help. Though our conversation was over the phone, I could sense her enthusiasm and passion for her job. Her dedication to ensuring clients understand their coverage is remarkable. Hiring her was one of the best decisions her agency made. I highly recommend Crystal to anyone looking for a knowledgeable and caring insurance professional! For more people like her in customer-facing roles—dedicated, passionate, and always ready to help with a smile."
We responded:
"Simone, thank you so much for your glowing review! We're thrilled to hear about your positive experience with Crystal and her dedication to providing exceptional service. We truly appreciate your recognition of her passion and commitment to ensuring clients understand their auto insurance, life insurance and renters insurance coverage. Our team looks forward to serving you. - Katie Chase, State Farm Insurance Agent"
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jesika quintal

February 27, 2025

5  out of  5
rating by jesika quintal
"I came to State Farm looking for better rates for two cars that I have, I have full coverage on both and I was paying an absolutely astronomical amount for both cars on my policy. I connected with Esther from State Farm and she quoted me an outstanding quote for both cars fully covered. She was honest trustworthy and it was an overall great experience. I am very pleased with my current coverage that I have through State Farm if you’re looking for Car Insurance, I would recommend reaching out to Esther at State Farm."
We responded:
"Thank you for your feedback, Jessica. -Katie Chase, State Farm Insurance Agent "
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Mike Schmid

January 9, 2025

5  out of  5
rating by Mike Schmid
"This company and its employees are a breath of fresh air. Crystal, I cannot thank you enough for your knowledge, genuine concern, your pleasant spirit and even your sense of humour. You made a huge problem for me evaporate in minutes. I met with all the other top insurance companies in town with negative results. Farmers was the worst as their answer was “ sorry, not worth our time” others said they were not able to help. My sister called her agent with no luck as well so expect a call soon. Once again, Thank you from the bottom of my heart for resolving this major problem that I was facing. Michael Schmid. Like a good neighbour- not like the others"
We responded:
"Michael, thank you so much for your heartfelt review! We are thrilled to hear about your positive experience with Crystal and our team. It's wonderful to know that we could assist you in resolving the issue. Crystal embodies the values we strive for—knowledge, genuine concern, and a touch of humor to lighten the load. We appreciate your trust in us and will strive to continue providing the best service possible. Thank you once again for choosing us! - Katie Chase, State Farm Insurance Agent "
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Leticia Preciado

November 9, 2024

5  out of  5
rating by Leticia Preciado
"Excellent"
We responded:
"Thank you, Leticia! Your review means a lot to us. "
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Candice Briare

September 20, 2024

5  out of  5
rating by Candice Briare
"Destiny was extremely helpful and kind to get all my insurance policy needs. Everyone should join Statefarm they will glady help with all concerns! Call Statefarm today to get qouted!!"
We responded:
"Thank you for taking the time to share your positive experience with Destiny and our State Farm team. We are thrilled to hear that Destiny provided you with exceptional assistance and was both helpful and kind in addressing your insurance policy needs."
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Rose Mossi

August 23, 2024

5  out of  5
rating by Rose Mossi
"The service was super great with Corey thank you high five"
We responded:
"Hi Rose. We're thrilled to hear that you had a great experience with Corey. High five indeed! We appreciate your kind words and we'll be sure to pass along your appreciation to Corey. "
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Scott Lueders

July 18, 2024

5  out of  5
rating by Scott Lueders
"All the staff are very helpful and very friendly, especially Destiny and Crystal. I love working with this offier."
We responded:
"Thank you, Scott! We are so lucky to have Crystal and Destiny on the team. We appreciate your business. "
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Crystal Kanieski

July 17, 2024

5  out of  5
rating by Crystal Kanieski
"Katie's office and her staff provide excellent customer service. They make their customers feel special and well taken care of. They always respond quickly and are very helpful."
We responded:
"Hi Crystal. We appreciate this review so much. Making customers feel special is important to us. Everyone we work with has their own set of circumstances and we want every customer to feel their unique needs are met. "
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Ibrahim Hamami

July 17, 2024

5  out of  5
rating by Ibrahim Hamami
"i have been insured by Katie Chase State Farm in Novato for long time, I have been very happy with their service and professionalism, I recommend them highly, specially Destiny with her 100% service and great attitude..."
We responded:
"Thank you! We really appreciate your review. It is an honor to work with you."
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Eric Albor

July 15, 2024

5  out of  5
rating by Eric Albor
"All I gotta say I’ve been with State Farm insurance for a year they have been so good to me. I had to leave for a reason but it’s OK. I’ll be back if you guys ever try to get State Farm. I recommend it a lot specially ask for Crystal she’s been a great help to me in behalf and she will for u if guys go with State Farm Insurances"
We responded:
"Eric, it has been an honor to work with you. We really appreciate your kind words. We can't wait until you get back."
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Fred Robanser

July 9, 2024

5  out of  5
rating by Fred Robanser
"Katie Chase Insurance has been my broker for many years. She and her staff have handled my insurance needs accurately and professionally. I highly recommend Katie Chase Insurance for your homeowner's insurance needs."
We responded:
"Thank you so much for taking the time to share your positive experience. We are delighted to hear that you have been satisfied with our services for many years. Your loyalty means a lot to us, and we appreciate your trust in our agency for your homeowner's insurance needs. "
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Dustin Bell

July 2, 2024

5  out of  5
rating by Dustin Bell
"A wonderful State Farm agency. You cannot go wrong with choosing Katie’s office. The whole team is fantastic!"
We responded:
"Thank you, Dustin! We are so glad to hear you've enjoyed working with our team. "
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Kirsten Eveland

July 2, 2024

5  out of  5
rating by Kirsten Eveland
"Everyone was so helpful and friendly. Katie is so great and kind. I would definitely suggest Katie to anyone looking for insurance in the area."
We responded:
"Kirsten, thank you for your kind words. We have really enjoyed helping with your insurance needs. You are such a pleasure to work with! "
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Robert Richards

June 28, 2024

5  out of  5
rating by Robert Richards
"We really appreciate the time Destiny at Katie Chase's office took with us to explore all possible options in review of our insurance policy needs that were in our best interests. I never felt rushed and she made sure to cover all the bases! And she was very pleasant and polite throughout our appointment. I cannot recommend this office more. We have always had exceptional experiences here and the service has always been prompt, professional and yet still very friendly!"
We responded:
"We really appreciate your review, Robert. Kudos to you for setting aside time to review your coverage. It is so important to review things and make sure coverage us up-to-date. We appreciate your business. "
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Aaron Dinga

May 15, 2024

5  out of  5
rating by Aaron Dinga
"This branch is great! Amazing customer service, super attentive."
We responded:
"Thank you, Aaron. We really appreciate your review!"
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L M

May 3, 2024

5  out of  5
rating by L M
"I want to take a minute to tell you how great this office is. Sandra is efficient, knowledgeable and a pleasure to work with."
We responded:
"Thank you for your review! We agree, Sandra is awesome. 😀"
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Marilyn Wise

April 13, 2024

5  out of  5
rating by Marilyn Wise
"State Farm has been there for us for damage from heavy snowfall and a house fire. Katie and staff are always quick to respond to our needs. I wouldn’t consider any other agency."
We responded:
"Hello Marilyn! Thank you for your review. I am so glad you felt supported when the unexpected happened. Something we talk about a lot as a team is how we can make the process of putting things back together as smooth as possible. "
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C B

April 11, 2024

5  out of  5
rating by C B
"Cindy and Destiny have been consistently knowledgeable, responsive, helpful and communicative. I have been with State Farm for over 20 years with little change to my insurance needs. Yet when I moved to OR in late 2022 and bought my first home in summer of 2023, they helped make the transition seamless. Thank you!! I met with Katie today to review my policies. She is a wealth of information and made confusing insurance terms easy to understand. Pleasant, helpful and I am confident in her ability to provide me with exactly what I need. Thank you!!!"
We responded:
"Thank you so much, C. I feel like we should be giving you 5 stars for being such a pleasure to work with! I am so glad that our licensing allows us to continue to serve you in Oregon. "